Kia Ora and going the Extra Mile.

Tonight I’m on a trans-Pacific flight from LA to Melbourne via Auckland. There are kids on this flight who have been on a trip to Disneyland courtesy of the Koru Care charity which is sponsored by Air New Zealand.  To continue the Disneyland experience, the flight attendants have all dressed up in fancy dress to serve the kids and make their flight more fun.   

 
Dinner and drinks were served by Minnie Mouse and Tinkerbell, while coffee was served by a CHiPS police officer.  

 
I have to say that he did take it very well when I asked when the rest of the Village People were coming out.

I’m so impressed by the continual efforts of the staff to do everything to make the flight memorable and fun. It’s a great war to promote the charity, too. 

They’ve also been wonderful to me after a very long and emotionally exhausting day. After a painful and tearful farewell followed by extended flight delays and an international connection time that was whittled down from 6.5 hours to 47 minutes, in which I managed baggage claim, terminal transfer with all my luggage, check in and baggage drop, security checks and getting to the right gate before they closed the flight. When I realised I had made my flight, I burst into tears of relief. The attendants were just lovely and so supportive, and did everything they could to reassure and comfort me. 

I love flying with Air New Zealand and I love the way they treat their clients. They’ve won me. 

The saga of Flight 781

Although I’ve done a lot of flying,
I’ve never had such trouble trying
Just to reach my destination
Due to airline procrastination.
We boarded the aircraft right on time
And taxied to the runway line,
But there we stopped for almost an hour:
The plane’s hydraulics had no power
And you can’t fly when that’s not working,
So after a lot of excuses and jerking
Around we had to leave that plane
And go through boarding once again…
The company found a new aircraft
For us, but the people in the last
Six rows got bumped to another flight
Leaving a little later that night.
Once we boarded, we sat and waited
And got even more frustrated:
There was a problem with this plane, too.
What a joke! What could we do?
We took off almost four hours late;
By that time things weren’t looking great –
Some had connections they wouldn’t make,
Others had kids who didn’t take
Too well to such extended delay.
Would we ever get to LA?
Down the back, a poor child screaming
Echoed what we all were feeling:
After all this helter-skelter,
Perhaps next time, I’ll fly Delta.